General Introduction

Lord Portal DMCC understands the importance & trust of keeping the information about you that you entrust to us confidential and secure customer information. The information we receive and store which you enter on our website or give us in any other way, may include your Customer Information including your complete name, your telephone number, postal address, email, mobile number. We, therefore make it our highest priority to ensure that we look after your Customer Information and use it responsibly. By visiting our website or by providing your customer information to us or our third party service providers over the telephone, by email or other communication method you accept and consent to the collection, storage and processing of your customer information as described in this Privacy Policy.

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

What Customer Information do we collect and how?

Lord Portal DMCC collects your Customer Information which you enter on our website or give us in any other way supplied by you and uses it to provide you with a dynamic, personalized and secure service to offer you a truly rewarding experience. Although in certain instances, we will require you to provide us with your Customer Information, for example, to enable you to purchase services and we will make it clear to you at the time what we need from you. You can visit many pages on our website without the need to supply any Customer Information.

We may collect your Customer Information by following means:

Subscription Information

You provide us your name, your organization name and email address when you subscribe at our website. Other details which you chose to provide in for example contact telephone numbers, and other personal descriptions will also be retained by us and treated in accordance with this Privacy Policy.

Contacting us

When you contact us by email, by phone or by post, for example dealing with our customer service personnel, you provide us with your Customer Information for example, name, email address, telephone number etc.

Implicit data capture

We may collect customer’s computer and browser information while visiting such as your Internet Protocol (IP) address, your operating system and platform, browser type and version and referrer website, viewed/searched-for products and on site activity. The information might be collected by cookies and other tracking methods placed by us are anonymous and does not contain your Customer Information.


We ( may use advance technologies such as “cookies” in order to record session information, collect number of visits, session time and access details to our web pages that enable us to continue to improve our services and provide better and useful features to our website users.

Cookies are small text files that are normally used by websites for record-keeping purposes which can help sites to remember your preferences. A cookie, in and of itself does not personally identify any user.

Information from other sources

We may receive information about you from other sources, for example from credit reference agencies to guard against fraud or address, delivery information from third parties engaged for record correction purposes etc.

How do we use Customer Information?

Lord Portal DMCC ( will use Customer Information for a number of different purposes including:


We may use the information that you provide to us when you register as a member/ supplier on the website. We will send you a confirmation email notifying you that your account has been set up. We may also obtain information about you from other sources and add this to your account profile for example, updated delivery details from couriers etc.


When you place an order for services via the website or other channels, we will use your information to process the requested transaction, fulfill your order and provide you with the services you expect from us.

Responding to communications

We may use your Customer Information to respond to your queries for example, about an order or problems about logging on, navigating the website or signing in to your account. In order to address your query, you may be contacted by email, over the telephone, or other communication method by a member of one of our customer services teams. We may also use your contact details to send you follow up information about a booking for example, regarding changes to booked travel or unavoidable travel disruptions affecting your journey in order to help you make alternative travel arrangements. We may contact you via email, phone or other communication channel to respond to suggestions you may send to us (for example about our website, products or services) and to assess and announce the results of surveys, competitions and other contests you may have participated in. For quality assurance and training reasons we may record most of our telephone calls with our customers. Some information including customer e-mails received by Lord Portal DMCC may be used by us for testimonials though your Personal Information, such as e-mail address or contact details, will never be displayed publicly by us.

Improving your experience

We may use the information which we gathered from your permanent cookie file in conjunction with other information provided by you, so that we can create a more successful website by assessing content and traffic flows on the site. We may use this information to provide you with a more personalized experience on the website, which help you to navigate the site effortlessly and to display particular products and services that may interest to you. When you register with us or place an order through our website or through other channel, we may use your Customer Information to contact you with details of special offers, promotions and other information and to send you our newsletters. You can change your preferences and unsubscribe for such communications at any time by visiting our web site or by using the unsubscribe link for emails you receive from us.

Internal administration and fraud prevention

We may also use your Customer Information for internal administration, analysis and quality assurance purposes, including fraud prevention. We may use your Customer Information to help us guard against fraud. When you make a booking or purchase products or services offered on our website, we may pass certain Customer Information (including credit card details) which you provide to us to third parties for the specific purpose of verifying that information (if required). If your Customer Information cannot be satisfactorily verified (for example, your stated billing address does not match your credit card details), we will contact you to notify you that your purchase request has not been confirmed and to request corrected details, if they can be provided, before we can process your order.

We may also use your information in the following ways:

1- To fulfill our agreement with you, including processing your flights, sending you your itinerary, or contacting you if there is a problem with your reservation.
2- To register you with our Web Site and administer our Web Site services where you have registered to receive these. You can unsubscribe from these services by contacting us.
3- To answer any queries which you may send to us by e-mail.
4- For direct marketing purposes, as set out in detail below.

We need to know the names of all passengers traveling. If you are booking a flight on behalf of someone else, you must obtain their consent to use their personal information. We proceed on the basis that you have obtained this consent.

With whom we share Customer Information and why?

We are happy to say that we are not in the business of selling or renting your Customer Information to third parties. Lord Portal DMCC does however share your Customer Information with carefully selected third party partners and providers as necessary for business administration, customer delivery, marketing, operational, and analytical or other purposes as described in other sections of this Privacy Policy. Except with your expressly given consent, we will only share your Customer Information as described in this Privacy Policy.

Third party suppliers

Lord Portal DMCC engages other selected third party partners, including service providers, joint venture partners and outsource providers to perform various functions on our behalf. To the extent required to perform such functions on our behalf, these companies may process your Customer Information. Such functions include, processing bookings and confirming reservations for products and services and providing associated information (for example, local area information relating to a hotel booking), delivering products and services, processing credit card payments, communicating with you, including providing customer service, via telephone, email, post or otherwise and for promotional activities.

We may also share your Customer Information with third parties for the purpose of data analysis, quality assurance (including fraud prevention) and, though this will not include your Personal Information, for marketing assistance (for example, to explore consumer trends).

Various pages on our website may contain links (including via ads) to third party websites. Once you have exited our website via such a link, any further data you provide will be collected by or on behalf of the third party responsible for that website and therefore subject to the privacy policy and practices of that third party rather than to this Privacy Policy. We cannot be responsible for any third party’s use of your Customer Information and recommend that you check the specific terms on the relevant third party’s websites relating to the use and disclosure of your Customer Information.

To the extent that any third party has access to Customer Information to provide functions on our behalf, their use of this information will be limited solely to providing those functions and for no other purpose. Any Customer Information processed by our group companies will be in accordance with the terms of this Privacy Policy or similarly stringent conditions and as permitted under applicable data protection laws. We place contractual restrictions on our non-group third party partners who receive your information, to ensure that they use this in accordance with this Privacy Policy and applicable data protection laws.

Compliance with laws and regulations

We may disclose your Personal Information to third parties, such as official bodies and our professional advisers, as far as we believe necessary to comply with relevant laws, orders or regulations, to enforce our customer terms and conditions of use or other contractual agreements and to protect the property and other rights of Lord Portal DMCC (, customers and others in any way relating to protection against fraudulent activities in respect of Lord Portal DMCC.

We may also provide customer information to:

1- Our sister companies in the Lord Portal DMCC Group.
2- Third parties that we use for the provision of certain services, such as enabling our customers to book hotels, chauffeurs, hire cars, onward flights or other services quickly and easily.
3- To customs and/or immigration departments or other regulatory authorities in your country of departure and/or destination in order to comply with the law in those countries.
4- To third party organizations involved in credit card authorization.
5- Country law representative for legal purposes if we are obliged to provide according to the country law.
6- To our employees and agents to do any of the above on our behalf, now or in the future.

If you choose not to provide certain personal information we request, you will still be able to visit our Web Site but you may be unable to access certain options or services.


If for some reason you believe Lord Portal DMCC does not adhere to or any part of this privacy policy, please notify us by email at, and we will do our best to determine and correct the problem promptly. Be certain you mentioned the words “Privacy Policy” in the subject line of your email.

Changes to this Privacy Policy

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit our privacy policy in order to keep you updated about the changes. Any change will be effective on the day it will be posted.

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